Successful Business Process Management: What You Need to Know to Get Results
By Paula Berman.
Description
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: Overcome resistance and apathy to standa...
ISBN(s)
0814434010, 9780814434017
